Safe Shopping Experience

Safe Shopping Experience

The safety of transactions made by our customers is our top priority. We make every effort to ensure all transactions are quick, efficient, and seamless.

Secure Payments

To provide our customers with the highest level of service, payments in our store are processed by Stripe and PayPal. Transactions handled by these providers meet the highest security standards. The latest data encryption methods, combined with a trusted shopping platform, guarantee the reliability of all transactions.

All information used during the payment process is additionally encrypted with SSL technology.

Secure Shipping

We pay special attention to the secure shipment of goods. Lamps are carefully packaged in appropriate boxes filled with polystyrene for stability during transport and further secured with bubble wrap. This ensures that our customers receive their items in perfect condition.

We collaborate with the best delivery providers in the market, including industry leaders such as DPD and DHL. Fast and secure shipping is our priority!

Inspecting Shipments Upon Delivery

Our products leave us in pristine, factory-new condition. However, for your safety, we recommend inspecting the shipment upon delivery. In case of any damage, please ask the courier to complete a damage report and fill it out in detail, including an accurate description of the issue.

This document is essential for any compensation claims, as claims cannot be processed without it. The damage report serves as the required documentation for initiating a complaint.

Hassle-Free Returns

As one of the few companies on the market, we offer our customers a hassle-free return policy of up to 30 days from the date of receiving the shipment.

Detailed instructions can be found in the Return Procedure section on our website.

Transparency of Information

On our website, we provide full and detailed information about our sales policies as well as complete details about LuminaLux. We operate transparently and build our relationships with customers based on honest cooperation.

Data Protection

We adhere to personal data protection laws in accordance with current Polish regulations. You can rest assured that your data will never be shared with third parties – we say NO to any kind of SPAM!

Additionally, upon your request, we can delete all your data from our system after the transaction is complete. Simply notify us via email, and we will process your request.