How long will it take to receive my order?

Typically, it takes 4-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

You can track your order using the tracking number sent to you via email after your order is fulfilled and handed over to the courier.

I never got my order, what to do?

Please make sure to track your order using your tracking number.If you have any questions or need assistance, feel free to email us at help@luminaluxshop.com.

How to place an order?

To place an order in our store, please: 1. Add interesting products to the cart and then go to it. 2. Select your preferred delivery and payment method. 3. Fill in the necessary data. 4. Enter an optional note to the order and confirm the store regulations. 5. Finalize and confirm your order by clicking the "Pay" button.

Is having an account necessary to place an order?

NO. When shopping in our online store, an account is not required, registration is completely voluntary. Registration allows you to gain additional access to your order history, save selected products, and quickly and conveniently place an order without having to re-enter your data.

Can I request delivery at a later date?

Yes, we can ship your order at a later date.Just add an appropriate request in a message to your order, indicating your preferred delivery date.

What delivery methods are available?

We offer courier delivery. We deliver deliveries using courier companies, DPD and DHL, depending on the nature of the goods.

What are the delivery costs?

Free Shipping We offer free shipping on all prepaid orders above €100.Paid Shipping For orders below €100, the cost of prepaid courier delivery depends on the location.GermanyDHL: €6.99DPD: €7.99AustriaDHL: €10.99DPD: €14.99

How long does it take to complete an order?

The speed of order fulfillment primarily depends on the manufacturer. However, we strive to ensure that all shipments are processed as quickly as possible.Detailed information, including the estimated shipping date, is available on the individual product page. You will also receive this information via email for your convenience.

Can I track the status of my order?

After placing your order, you will receive a confirmation e-mail and a link to the website where you can conveniently track the status of your order. Additionally, you will be kept informed via e-mail about the individual stages of order shipment. If you have any doubts or questions about tracking your order, you can always contact the online store's customer service department and they will be happy to help you.

What to do if it occurred problems placing or paying for an order?

Don't worry, contact us by phone or e-mail and we will certainly help you. Remember that if there is a problem with paying for the order, you can always make a traditional bank transfer and send us payment confirmation - the order will then be processed without unnecessary delays.

The goods arrived incomplete. What to do?

We make every effort to prevent such situations. However, if you receive incomplete items, please contact our Customer Service team at help@luminaluxshop.com as soon as possible. Rest assured, we will promptly work to resolve the issue for you.

What should I do if my shipment arrives damaged?

Our store makes every effort to provide you with the highest quality goods - for this reason, all goods are checked immediately before shipment. If the product is delivered damaged, please report the damage to the courier immediately so that we can process it damage report. We suggest checking the goods immediately in front of the courier - if the product turns out to be damaged, a written protocol will significantly speed up the replacement process. Then please email us a scan of the protocol, along with a photo of the fault, and we will do our best to help solve the problem.

Is it possible to obtain a VAT invoice?

Yes, we issue VAT invoices. All you need to do is select the appropriate option when placing an order in the online store and provide all the necessary information, including the VAT ID number, which will appear on the invoice. The invoice will be sent via email no later than the 15th day of the month following the month in which the goods were delivered.

Do the lamps come with bulbs included?

It depends on the product. If a lamp includes a light source, this information will be provided in the product description. However, most of the offered fixtures do not come with light bulbs included. With that in mind, we provide information about which type of bulb is compatible with the purchased product. These are usually popular and easily available types.

How should I mount the lamp?

While some lamps are simple to install, others can be quite complicated and may require specialized skills or tools, such as wiring adjustments or ensuring proper grounding. For safety reasons and to avoid potential electrical hazards, it’s recommended to call a licensed electrician to do it for you. They have the experience and knowledge to handle the installation safely and correctly, ensuring that everything is securely mounted and functions properly.

What is your return policy?

Return Period: 30 days.Refund: Processed within 14 days after return.Costs: Return shipping paid by the customer.More Info?Please check our return/refund/exchange policy here.

How to file a complaint about a product?

To file a complaint about a product, please contact us via email at claims@luminaluxshop.com. Be sure to include your details, order number, and a description of the issue. Attaching a few photos can help our Complaints Department quickly diagnose the problem and take the appropriate steps.Our Complaints Department will respond within the statutory 14-day period with details on the next steps, which may include collecting the product at our expense, sending missing components, or replacing the item.

How can we help you?

Please take a look through the FAQ first, perhaps you will find the right answer there.

Contact form

Call Us for Assistance 📞
Monday to Friday
09:00 am - 06:00 pm
+49 (0) 32 22 - 109 5613
Get in Touch with Us via Email 📧
Inquiries: contact@luminaluxshop.com

Returns: claims@luminaluxshop.com

Issues: help@luminaluxshop.com
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